nagabi's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how nagabi collects, uses, and keeps your data secure.
Introduction and Applicability
nagabi ("we", "our", "company") operates a safe and reliable online gaming platform for users in Bangladesh. We place the highest priority on our users' privacy and are fully committed to protecting your personal information.
This privacy policy applies to the nagabi.cam website and all related services. When you register on, access, or use any of our services, you will be considered to have given your consent to the terms of this privacy policy.
This policy applies to: (a) all individuals using our services as registered members; (b) visitors browsing our website; and (c) any person who contacts our customer support.
What Information We Collect
nagabi collects various types of information as needed to operate and improve its services. The types of information we collect are listed below:
2.1 Personally Identifiable Information
When you register on our platform or create an account, we collect the following information:
- Full name and date of birth (for age verification — services are provided only to those aged 21 or above)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Address details (when required)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect the following financial information:
- Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction amount and date
- Mobile banking account number (partial — full numbers are not stored)
- Bank account details (where applicable)
2.3 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
- Gaming activity history (to ensure responsible play)
How We Use Your Information
nagabi uses the collected information for the following lawful purposes:
To create, verify, and manage your account, process transactions, and provide services such as password resets.
To prevent unauthorized access, fraudulent activity, and money laundering. To protect the security and integrity of the platform.
To help resolve your questions, complaints, and issues. To ensure effective service through 24/7 Bengali live chat support.
To analyze and improve our platform's performance. Data analysis to make the user experience simpler and more enjoyable.
To comply with applicable laws and regulations, to provide information at the request of relevant authorities, and to ensure responsible gaming.
To inform you about relevant bonuses, promotions, and offers based on your gaming preferences (subject to your consent).
Sharing Information with Third Parties
nagabi does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing, technical infrastructure management, and fraud detection services. These providers receive only the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.
4.2 Legal Disclosure
If we are required by law or a court order, or if a government authority requests information as part of a legal process, we may provide it in compliance with the law. In such situations we aim to keep the information disclosed to a minimum.
4.3 Business Changes
In the event of a company merger, acquisition, or asset sale, user information may form part of the transferable assets. In such cases we will notify you in advance, and the new party will also be bound by this privacy policy.
4.4 With Your Consent
For any sharing of information with third parties beyond the cases described above, we will obtain your explicit consent.
Cookies and Tracking Technologies
nagabi uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser or on your device.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary to ensure the core functionality of the platform and to maintain login sessions.
- Functional Cookies: Help remember your preferences and language settings so your experience improves with each visit.
- Analytics Cookies: Collect anonymous statistics to help us understand how our platform is being used.
- Security Cookies: Used to detect fraud and unauthorized access.
5.2 Cookie Controls
You can refuse to accept cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of our platform to not work properly.
Security Measures for Your Information
nagabi has put in place industry-standard technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmission between our platform and servers is protected by 256-bit SSL encryption, which prevents eavesdropping and data theft.
- Data Encryption: Passwords and sensitive financial information are stored in encrypted form — never in plain text.
- Access Controls: Only authorized staff are granted access to user data on a need-to-know basis.
- Security Audits: Regular security assessments and penetration tests are carried out.
- Two-Factor Verification: Two-step verification is available to protect your account.
- Incident Response Plan: We have a ready plan to respond quickly to any security breach and to notify affected users.
While we take the highest security measures, data transmission over the internet or electronic storage methods are not 100% secure. We therefore cannot guarantee complete security, but we always make every effort to protect your information.
How Long Information Is Retained
We retain your personal information only for as long as necessary — that is, until the purpose for which it was collected has been fulfilled, or for as long as required to meet legal obligations.
7.1 Active Account Data
While your account is active, your personal information, transaction records, and gaming history are retained.
7.2 After Account Closure
When your account is closed or you request deletion, we retain records for the minimum period required by legal obligations. After that period, information is securely deleted or anonymized.
7.3 Financial Transaction Records
Transaction records may be retained for an extended period due to legal requirements under anti-money laundering and fraud prevention laws.
Your Rights in Data Protection
You have the following rights regarding your personal information:
You have the right to know what information we hold about you and to receive a copy of that information.
If any of your information is incorrect or incomplete, you have the right to request that it be corrected or updated.
In certain circumstances you have the right to request that your personal information be deleted, subject to limitations imposed by legal obligations.
You have the right to object to your information being used for marketing purposes and to opt out of promotional communications.
To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will respond to your request as quickly as possible.
Protection of Minors
nagabi's services are for individuals aged 21 or above only. We do not knowingly collect any personal information from those under 21.
Age is verified at the time of registration. If we become aware that a user is under 21, we will immediately close their account and delete the associated information.
If you know that a minor is using our platform, please contact us immediately.
Geographic Storage of Data
nagabi's servers and data centers may be located in various countries. This means your personal information may be processed or stored outside Bangladesh.
Wherever we store your information, the protection standards described in this privacy policy are maintained. For international data transfers, we ensure that the necessary agreements and security measures are in place.
Changes and Updates to This Policy
nagabi may update this privacy policy from time to time. This policy may be revised due to changes in our services, technology, or applicable law.
For any significant changes, we will:
- Publish the updated policy on our website
- Change the "Last Updated" date at the top of the page
- Notify registered users by email where necessary
Continuing to use our platform after changes have been made means you have consented to the updated policy. We therefore recommend that you visit this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact us:
Our support team is available at all times for any privacy-related matters. We will respond to your request as soon as possible.